Now Hiring: Customer Service & Order Management Coordinator
Location: Remote
This is a remote position; however, candidates must available to attend occasional in-person meetings, training sessions, and team gatherings in Seattle.
Reports To: Head of Operations
Schedule: Full-time, Monday–Friday during standard business hours. Occasional weekend check-ins may be required to monitor urgent customer inquiries, order issues, or fulfillment needs.
About Green Juju
Green Juju is a small but rapidly growing pet wellness company based in the Ballard neighborhood of Seattle, WA. We make innovative, healthy nutrition products for dogs and cats. Our team is a group of passionate individuals who love making a difference in pets’ lives and have fun doing it!
Position Summary
Green Juju is seeking a highly organized, detail-oriented Customer Service & Order Management Coordinator to support our growing business. This role combines hands-on order management with exceptional customer service. The successful candidate will be responsible for processing and monitoring online orders, coordinating with fulfillment partners, tracking and resolving order exceptions, and serving as a trusted resource for customers seeking product recommendations, feeding guidance, and order support. The goal of this role is to ensure a seamless customer experience from product selection through order delivery.
We are looking for a unicorn who is just as excited about accurate order management as they are about pet nutrition. The ideal candidate enjoys the day-to-day details of processing orders, tracking shipments, and solving logistical challenges, while also serving as a trusted resource for customers seeking feeding guidance and product recommendations.
We are a small, growing company where team members wear multiple hats. The ideal candidate is comfortable shifting priorities, helping where needed, and contributing to a collaborative team environment.
Key Responsibilites
Customer Service
- Respond to customer emails and inquiries in a timely, professional, and friendly manner.
- Assist customers with order status, tracking information, returns, exchanges, product questions, and other service-related requests.
- Resolve customer concerns, shipping issues, and order discrepancies while representing the Green Juju brand.
- Maintain a calm, solutions-focused approach when handling customer complaints or challenging situations.
- Escalate issues to the appropriate team members when necessary.
Order Management
- Experience with Shopify, e-commerce, order management, or customer service platforms is preferred.
- Track and resolve shipping delays, lost packages, damaged shipments, and other order exceptions.
- Process and manage online consumer orders accurately and efficiently.
- Review orders for accuracy and resolve discrepancies as needed.
- Coordinate with fulfillment partners to ensure timely order processing and delivery.
- Maintain accurate records of orders, returns, and customer interactions.
Communication & Team Support
- Monitor shared inboxes and ensure customer inquiries are addressed promptly.
- Maintain organized records of customer communications and support activities.
- Communicate recurring customer concerns or issues to the appropriate team members.
- Assist with related customer service and order management projects as needed.
Qualifications
- Previous experience in customer service, order processing, administrative support, or a related role preferred.
- Excellent written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Google Workspace (Gmail, Google Sheets, Google Drive).
- Experience with e-commerce, order management, or customer service platforms is preferred.
- Ability to learn new systems and processes quickly.
What We're Looking For
- Organized, detail-oriented, and dependable.
- Professional, empathetic, and solution-oriented.
- Self-motivated with strong follow-through.
- Comfortable working independently while collaborating with a small team.
- Positive attitude and willingness to learn.
- Interest in pets, pet nutrition, or the natural pet food industry is a plus.
Success In This Role
A successful candidate will:
- Provide timely, professional, and accurate customer support.
- Process orders accurately with minimal oversight.
- Take ownership of customer issues and see them through to resolution.
- Maintain organized records and strong attention to detail.
- Communicate effectively with customers, fulfillment partners, and team members.
- Demonstrate reliability, accountability, and a commitment to continuous improvement.
Growth Opportunity
At Green Juju, team members have the opportunity to grow alongside the company. Individuals who demonstrate strong performance, initiative, reliability, and a willingness to learn will have opportunities to take on additional responsibilities and expand their role within the organization.
Compensation
- Starting at $65,000 salary annually, depending on experience
- Remote position
- Paid time off and paid holidays
- Employee discount and product allowance
- Monthly wellness stipend
- Simple IRA with company match
- Opportunities for professional growth and advancement
- Flexible work environment with a small, collaborative team
How to Apply
Please submit your resume info@greenjuju.com, along with a brief cover letter answering the following question:
Tell us about a time you helped resolve a difficult customer issue. What was the situation, how did you handle it, and what was the outcome?
We look forward to learning more about you and your interest in joining the Green Juju team.