Shipping & Returns
Shipping
Shipping Rates
Contiguous U.S.
- $14.99 shipping for freeze-dried orders.
- $24.99 shipping for frozen orders over $150
- $44.00 shipping for frozen orders under $150
Alaska and Hawaii
- $24.99 shipping for freeze-dried orders, $250 order minimum
Unfortunately we are not able to ship Frozen items Alaska & Hawaii.
ORDER PROCESSING
- Orders placed Monday–Wednesday by 12pm PST: Processed within 1-2 days.
- Orders placed Wednesday after 12pm PST through Sunday: Processed on Monday.
- Most items ship within 1–2 business days, unless otherwise noted.
- Orders are not processed or shipped over the weekend.
SHIPPING TIMEFRAMES
- Freeze-dried food typically arrives within 2–3 days.
- Frozen food ships early in the week via 2-day air or ground to avoid weekend delays. Please products are not guaranteed to arrive frozen.
TRANSIT TIME
- At checkout, the transit time for your order is the time our shipping provider takes to deliver your package. It is NOT our processing time. Orders usually get shipped within 1-2 business days.
- PRODUCTS ARE NOT GUARANTEED TO ARRIVE FROZEN!
- By placing an order you are agreeing to our no refund/exchange policy.
Return Policy
- Our online orders are FINAL SALE and not eligible for exchange or return.
- Once an order has been placed, it cannot be cancelled
- The transit time for your order is the time our shipping provider takes to deliver your package. It is NOT our processing time.
- PRODUCTS ARE NOT GUARANTEED TO ARRIVE FROZEN!
- By placing an order you are agreeing to our no refund/exchange policy.