Shipping & Returns

Shipping

 

Shipping Rates

Contiguous U.S. 

  • $14.99 shipping for freeze-dried orders.
  • $24.99 shipping for frozen orders over $150
  • $44.00 shipping for frozen orders under $150

Alaska and Hawaii

  • $24.99 shipping for freeze-dried orders, $250 order minimum

Unfortunately we are not able to ship Frozen items Alaska & Hawaii.

 

ORDER PROCESSING

  • Orders placed Monday–Wednesday by 12pm PST: Processed within 1-2 days.
  • Orders placed Wednesday after 12pm PST through Sunday: Processed on Monday.
  • Most items ship within 1–2 business days, unless otherwise noted.
  • Orders are not processed or shipped over the weekend.

SHIPPING TIMEFRAMES

  • Freeze-dried food typically arrives within 2–3 days.
  • Frozen food ships early in the week via 2-day air or ground to avoid weekend delays. Please products are not guaranteed to arrive frozen.

TRANSIT TIME

  • At checkout, the transit time for your order is the time our shipping provider takes to deliver your package. It is NOT our processing time. Orders usually get shipped within 1-2 business days.
  • PRODUCTS ARE NOT GUARANTEED TO ARRIVE FROZEN!
  • By placing an order you are agreeing to our no refund/exchange policy.

Return Policy

  • Our online orders are FINAL SALE and not eligible for exchange or return.
  • Once an order has been placed, it cannot be cancelled
  • The transit time for your order is the time our shipping provider takes to deliver your package. It is NOT our processing time.
  • PRODUCTS ARE NOT GUARANTEED TO ARRIVE FROZEN!
  • By placing an order you are agreeing to our no refund/exchange policy.